Shipping policy

1. Delivery Areas

We currently deliver throughout the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Additional delivery charges or longer delivery times may apply to certain remote areas, including the Scottish Highlands and Islands, Isle of Man, Isle of Wight and other offshore locations.

Availability of delivery to your postcode will be confirmed during checkout.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends or UK public holidays will normally be processed on the next business day.

During promotional periods, clearance sales, Black Friday, Christmas or other high-volume periods, processing may take slightly longer.

3. Estimated Delivery Times

Standard delivery within mainland UK normally takes:

3–7 business days after dispatch.

For larger or heavier products, including certain televisions and large coffee machines, delivery may require a specialist courier and may take approximately:

5–10 business days.

Delivery estimates are provided for guidance and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or unusually high order volumes.

4. Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.

We may occasionally offer:

  • Free UK delivery;
  • Discounted shipping;
  • Promotional free-delivery periods; or
  • Product-specific shipping offers.

Large, heavy or oversized products may be subject to an additional delivery charge.

Any applicable delivery fee will be clearly displayed before you confirm your order.

5. Order Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time after receiving the dispatch confirmation for the carrier's tracking system to update.

6. Large Items and Televisions

Televisions and other large or fragile products may be delivered by a specialist courier.

For certain deliveries:

  • A signature may be required;
  • Someone must be present at the delivery address;
  • The courier may contact you before delivery;
  • Delivery may be limited to the entrance or ground floor depending on the carrier service.

Please check that the packaging is in good condition when receiving a large or fragile item.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct postcode and contact information.

Please carefully check your delivery details before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that a delivery address can be changed once an order has been processed or dispatched.

Additional delivery costs may apply if an incorrect or incomplete address causes the parcel to be returned or requires redelivery.

8. Failed Delivery

If nobody is available to receive the parcel, the courier may:

  • Attempt delivery again;
  • Leave the parcel in an authorised safe place;
  • Deliver it to a nearby collection point; or
  • Return the parcel to the sender.

The exact procedure depends on the courier.

Customers should follow the instructions provided in the courier's tracking information.

9. Damaged Parcels

Please inspect your parcel as soon as possible after delivery.

If the packaging appears significantly damaged, we recommend taking photographs before opening it.

If your product arrives damaged, defective or with missing components, please contact our customer service team as soon as possible and provide:

  • Your order number;
  • A description of the problem;
  • Photographs of the packaging;
  • Photographs or video showing the damaged product, where appropriate.

We will review the issue and provide the appropriate solution in accordance with your applicable consumer rights.

10. Missing or Lost Parcels

If your tracking information shows that your order has been delivered but you cannot locate it, please first check:

  • Around your property;
  • With other members of your household;
  • With neighbours;
  • Any designated safe place; and
  • Any collection point indicated by the courier.

If the parcel still cannot be located, please contact us so that we can investigate the delivery with the carrier.

11. Multiple-Item Orders

Orders containing several products may occasionally be dispatched in separate parcels or from different fulfilment locations.

As a result, products from the same order may arrive on different dates.

Where available, separate tracking details will be provided for each shipment.

12. Pre-Orders and Back-Orders

Products marked as Pre-Order, Back-Order or with a future dispatch date will be shipped once stock becomes available.

Any estimated availability or dispatch date displayed on the product page is an estimate and may be subject to change.

If an order contains both in-stock and pre-order products, the items may be shipped separately.

13. Delays

Although we make every reasonable effort to dispatch orders promptly, delivery delays can occasionally occur because of:

  • Courier disruptions;
  • Severe weather;
  • Public holidays;
  • High seasonal demand;
  • Transport restrictions;
  • Incorrect delivery information; or
  • Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.

14. International Shipping

Unless specifically stated otherwise during checkout, our standard delivery service is currently intended for UK addresses only.

Please contact customer service before placing an order if you require delivery outside the United Kingdom.

15. Returns

Shipping and delivery matters relating to returned products are governed by our separate Returns & Refund Policy.

Please review that policy before returning any product.

16. Contact Us

If you have any questions about your order, shipment or delivery, please contact our customer service team and provide your order number whenever possible.

We will be happy to assist you with tracking, delivery issues and shipping enquiries.