Legal notice

1. Website Operator

This website is operated under the trading name:

Soft-Elec

Soft-Elec operates an online retail store specialising in consumer electronics and household electrical appliances.

2. Business Activity

Soft-Elec offers a range of consumer electronics and household appliances, including but not limited to:

  • Coffee machines;
  • Televisions;
  • Robot vacuum cleaners;
  • Small domestic appliances;
  • Electronic equipment;
  • Accessories and related products.

Product ranges, prices and availability may change from time to time.

3. Website Use

By accessing and using this website, you agree to use it only for lawful purposes and in a way that does not interfere with the normal operation of the website or the rights of other users.

You must not attempt to:

  • Gain unauthorised access to the website or its systems;
  • Introduce viruses, malware or harmful software;
  • Interfere with the security or operation of the website;
  • Use the website for fraudulent or unlawful purposes.

Soft-Elec reserves the right to restrict or suspend access to the website where reasonably necessary for security, maintenance or legal purposes.

4. Product Information

Soft-Elec makes reasonable efforts to ensure that product descriptions, specifications, photographs, prices and availability displayed on the website are accurate.

Product images are provided for illustrative purposes. Minor differences in appearance, packaging, colour or accessories may occur depending on the manufacturer, supplier or product version.

Customers are encouraged to review the complete product description and technical specifications before placing an order.

In the event of an obvious pricing, technical or product-description error, Soft-Elec reserves the right to correct the information and, where appropriate, contact the customer before processing the order.

5. Prices

Unless otherwise stated, all prices displayed on the website are shown in Pounds Sterling (GBP – £).

Any applicable taxes, shipping costs or additional charges will be displayed during checkout before the customer confirms the order.

Prices, discounts and promotional offers may change without prior notice.

6. Orders

Placing an order through the Soft-Elec website constitutes an offer to purchase the selected products.

Orders remain subject to acceptance, payment verification, product availability and the applicable Terms & Conditions of Sale.

Receiving an automatic order confirmation does not necessarily mean that the order has been dispatched.

7. Consumer Rights

Nothing contained in this Legal Notice or in Soft-Elec's store policies is intended to exclude or restrict statutory consumer rights available under applicable UK law.

Depending on the circumstances, customers may have rights relating to:

  • Faulty products;
  • Products not matching their description;
  • Cancellation of eligible online purchases;
  • Refunds;
  • Repairs;
  • Replacements;
  • Other statutory remedies.

Customers should also review the Returns & Refund Policy and Terms & Conditions of Sale.

8. Intellectual Property

Unless otherwise stated, original content available on the Soft-Elec website, including:

  • Text;
  • Graphics;
  • Website design;
  • Logos;
  • Icons;
  • Product presentations;
  • Photographs;
  • Videos; and
  • Other original materials

is owned by, licensed to or used with permission by Soft-Elec.

Content may not be copied, reproduced, distributed, modified or commercially exploited without the appropriate authorisation.

Third-party trademarks, logos and product names remain the property of their respective owners.

9. Manufacturer Trademarks

Brand names, manufacturer names, logos and trademarks displayed in connection with products sold through Soft-Elec belong to their respective owners.

Their appearance on the website does not imply ownership of those trademarks by Soft-Elec.

Unless expressly stated otherwise, Soft-Elec does not claim to be the manufacturer of third-party branded products.

10. Website Availability

Soft-Elec aims to maintain reliable access to the website but cannot guarantee uninterrupted availability.

Temporary interruptions may occur because of:

  • Website maintenance;
  • Technical issues;
  • Hosting problems;
  • Security updates;
  • Internet service disruptions; or
  • Circumstances outside our reasonable control.

Soft-Elec may update, modify or temporarily suspend parts of the website where reasonably necessary.

11. Limitation of Liability

Nothing in this Legal Notice excludes or limits any liability that cannot lawfully be excluded under applicable UK law.

To the extent permitted by law, Soft-Elec will not be responsible for losses resulting solely from circumstances outside its reasonable control or from improper or unlawful use of the website.

Nothing in this section affects statutory consumer rights.

12. External Links

The Soft-Elec website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

Soft-Elec is not responsible for the content, security, availability or privacy practices of independent third-party websites.

Users should review the applicable terms and privacy policies of those websites.

13. Privacy

Personal information collected through the Soft-Elec website is handled in accordance with the Privacy Policy.

The Privacy Policy provides information regarding:

  • Personal information collected;
  • How information is used;
  • Data retention;
  • Sharing of information;
  • Cookies and similar technologies;
  • Customer privacy rights.

14. Cookies

The Soft-Elec website may use cookies and similar technologies for purposes such as:

  • Essential website functionality;
  • Remembering customer preferences;
  • Shopping-cart functionality;
  • Analytics;
  • Website performance;
  • Marketing and advertising, where applicable.

Further information is provided in the Cookie Policy.

15. Shipping and Delivery

Orders placed through Soft-Elec are delivered according to the applicable Shipping Policy.

Delivery times provided on the website are estimates unless expressly stated otherwise.

Special delivery arrangements may apply to large, heavy or fragile products such as televisions and certain electrical appliances.

16. Returns and Refunds

Returns, cancellations, faulty products and refunds are handled according to the Soft-Elec Returns & Refund Policy and applicable consumer legislation.

Nothing in the store's policies is intended to remove statutory rights available to consumers.

17. Complaints

Customers who experience an issue with an order, delivery, product or service may contact Soft-Elec through the customer-support options available on the website.

When contacting customer service regarding an existing purchase, customers should provide their order number where possible.

18. Applicable Law

The Soft-Elec website and its activities are subject to applicable laws and regulations governing online retail and consumer transactions in the United Kingdom.

Any provisions contained in this Legal Notice are subject to mandatory consumer protection rights and applicable jurisdiction rules.

19. Changes to This Legal Notice

Soft-Elec may update this Legal Notice from time to time to reflect changes to:

  • The website;
  • Store services;
  • Business practices;
  • Store policies; or
  • Applicable legal requirements.

The most recent version will be made available on the website together with its revision date.

20. Soft-Elec

Store Name: Soft-Elec

Online retailer of consumer electronics and household appliances, including coffee machines, televisions, robot vacuum cleaners and related products.